Refund & Cancellation Policy

1. Deposit Payments

All project deposits are collected to secure scheduling, reserve technician time, and initiate material procurement. Deposits are generally non-refundable once work has commenced or materials have been ordered on behalf of the client.

2. Cancellations Before Work Begins

If a project is cancelled more than 48 hours before the scheduled start date and no materials have been ordered, a full refund of the deposit may be issued at FullHandIT's discretion.

Cancellations made within 48 hours of the scheduled start date are subject to a cancellation fee of up to 50% of the deposit to cover scheduling and preparation costs.

3. Cancellations After Work Has Started

If a client cancels after work has begun, FullHandIT will invoice for all labor performed and materials procured up to the cancellation date. Any remaining deposit balance after deducting these costs may be refunded.

4. Refund Process

Approved refunds are processed via the original payment method (Stripe) and may take 5–10 business days to appear on your statement depending on your bank or card issuer.

5. Disputes & Chargebacks

We encourage clients to contact us directly at info@fullhandit.com or call (702) 788-9809 to resolve any payment concerns before initiating a chargeback. We are committed to fair and transparent resolutions.

6. Contact Us

For refund requests or questions about this policy, please reach out to our team:

• 📧 info@fullhandit.com
• 📞 (702) 788-9809
• 📍 El Segundo, CA & Surrounding Areas